Aidan is one the world's leading authorities on IT Service Management. Educated in New Zealand, he started his working life in the insurance industry. He has 30 years' experience in the IT industry in a wide range of roles and in many countries and market sectors. For the last 16 years he has focused on ITSM, firstly for ICL and then in a full-time role as CEO of itSMF.

With ICL, Aidan worked on a number of high-profile projects for government departments, utilities and financial institutions across Europe as well as several land-mark internal change programmes including the introduction of a service management job family.

Under his stewardship as CEO, itSMF UK more than quadrupled its membership and turnover, new services were introduced and a professionally staffed office was established. In addition, through his tireless evangelism, the number of International chapters increased five-fold.

Aidan was one the earliest holders of the ISEB Managers Certificate in ITSM and is a Fellow of both the Institute of Service Management and the British Computer Society. He has contributed to many ITSM publications (including ITIL), was one the authors of the BSI standard (BS 15000) and its International successor (ISO/IEC 20000), chaired the ITIL V3 refresh programme board and participates in many initiatives to raise professional standards in the IT industry.

He is a regular, sought-after speaker worldwide and the author of articles for a wide range of journals and magazines.