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End-to-End Service Management
There is a growing need for IT Managers to focus more on business requirements and less on technology. This applies particularly to applications as they provide the majority of deployed business functionality. Poor application performance is a problem with negative effects throughout a business, from reduced employee productivity to increased customer dissatisfaction and loss of business.
If an organisation is to achieve it business goals they need visibility of how their key business applications are performing. Only then can a proactive approach be taken to their end-to-end delivery, ensuring that new and changing requirements of the business can be met, and a quality service delivered to users meeting required SLA’s.
If an organisation is to achieve it business goals they need visibility of how their key business applications are performing. Only then can a proactive approach be taken to their end-to-end delivery, ensuring that new and changing requirements of the business can be met, and a quality service delivered to users meeting required SLA’s.
New Challenges Need New Solutions. Are You Ready?
IT infrastructures poses key monitoring and management challenges:
Applications Cause 73% of IT failures. You need management for your key applications, not just for your network devices
Failure in one application (e.g., database) affects all the other applications (e.g., database, middleware) involved in the service. Multi-tier architectures provide scalability, but they also pose challenges. End-to-end service involves multiple, dependent applications and network elements, making it difficult for you to identify the true culprit.
Consequently, problem identification and correction is a huge challenge. Silo monitoring is no longer a viable problem diagnosis solution in IT infrastructures. You need end-to-end service monitoring, not silo monitoring.
Complex IT Leads to Finger Pointing. The complexity of IT infrastructures means that a single operator can no longer be adept at all the diverse infrastructure technologies. Domain experts (e.g., Oracle DBA, WebLogic admin, etc.) keep an eye on their particular silos, application developers oversee deployment, and yet another team of operators watches the day-to-day operation of the service. So, your service operators often struggle to determine which domain expert/developer to call on to resolve a problem. You need clear problem demarcation. Not finger pointing.
Excel's IT Service Management solutions include:
► Network and Server Management
► Virtualization Management
► End-to-End Application Performance Monitoring
► End-to-End User Experience Monitoring
► Business Service Management
► Service Level Tracking & Reporting
► Event Management & Correlation
► Asset, Configuration & Change Management
► Performance, Capacity & Availability Management
From Leading Solution Providers including:
► Entuity, eG Innovations, eIQ Networks, Symantec, Tripwire, Tevron, Sysload and Interlink Software
► Virtualization Management
► End-to-End Application Performance Monitoring
► End-to-End User Experience Monitoring
► Business Service Management
► Service Level Tracking & Reporting
► Event Management & Correlation
► Asset, Configuration & Change Management
► Performance, Capacity & Availability Management
From Leading Solution Providers including:
► Entuity, eG Innovations, eIQ Networks, Symantec, Tripwire, Tevron, Sysload and Interlink Software
Get in contact
To find out more about Service Management Solutions call + 44 (0)1582 463600, email service-management@excel-networks.co.uk