A key benefit is that eG has a patented root-cause analysis capability that will directly pinpoint the real cause of a performance problem in any layer of any tier of a business service. This saves the hours of support time normally wasted in trying to isolate the source of a problem, ensuring remedial action can be taken immediately to restore the service to users with the minimum disruption.

To complement the top level service level monitoring which shows overall service health, the eG suite performs detailed monitoring of the individual IT infrastructure components including network devices, servers, applications etc. Specialised monitors for over fifty popular application components, support for most common Microsoft Windows and Unix server operating environments and coverage of basic network monitoring requirements ensures the eG suite provides comprehensive insights into an IT infrastructure’s performance.

More Information on
► eG Manager
► eG Single Console