Introducing a Service Management Programme realises many benefits, including improved user satisfaction and customer service - transforming IT into a business service unit, focused on QoS, return on investment and compliance.

However, before embarking on any Service Improvement Programme there is a need to understand the level of service currently being delivered.  Excel Networks provide a range of service management tools to allow organisations to test and understand the end user experience of the applications they deliver and provide a benchmark for future improvements. 

In addition to technology (including network, application, service level, asset, configuration and change management), Excel work with organisations to ensure they have the people and processes in place to deliver a cost-effective, quality service that is aligned to the processes and strategy of the business.

Excel's IT Service Management solutions include:

• Business Service Management
• Service Level Tracking & Reporting
• Event Management & Correlation 
• CMDB 
• Change Management
• Asset & Configuration Management
• Performance, Capacity & Availability Management 
• Continual Service Improvement (CSI) 

For more information on Excel's IT Service Management Consultancy Services Click Here