Tools and services designed to bring together service desk management, incident management, problem management, change management, release management, configuration management, asset management and SLA management.

Service Support solutions include:

• Service Desk - Single, central point of contact for handling all Incidents, queries and requests.
• Incident Management - Management of incidents from detection and recording through to resolution & closure.
• Problem Management – Management of all Major Incidents and Problems. Analyses and trends incidents and problems to proactively prevent the occurrence of further problems.
• Change Management – Management of changes throughout their entire lifecycle from initiation and recording, through filtering, assessment, categorisation, authorisation, scheduling, building, testing, implementation, to review and closure.
• Release Management – Holistic view of Changes to IT services, considering all aspects of a Release both technical and non-technical.
• Configuration Management – Provides the foundation for successful IT Service Management that underpins every other process.